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Collaborative development of a fully integrated web platform

How to promote digital transformation with the collective input of users?

The project

The National Laboratory of Public Policy (LNPP) is an applied research centre based in Mexico City, dedicated to solving complex public policy issues. In addition to their applied research contributions in addressing public matters, the LNPP is dedicated to the training of researchers and public servants through its School of Methods. Courses provided through the School of Methods are designed to transmit knowledge of advanced research techniques with an emphasis on their practical application. Since its conception, the School of Methods has been a major success and the number of courses and students continues to grow. This growth led to a massive increase in the workload of administrative staff to ensure effective management and coordination.

Therefore, the LNPP sought to create a secure digital system with centralised online access to allow for quick and easy management of the School of Methods. The management scope goes from the publication of courses to the registration processing and the issuing of certificates derived from those courses. The LNPP also wanted to take advantage of this development to revamp its website and link it to the new platform.

Our contribution

CORESO accompanied the LNPP throughout the conception of the new platform that led the way to digital transformation. The process included the conceptual design, development and implementation from both the user and the platform administrator perspective.

In the first phase, collective intelligence sessions were organised to collect ideas on the functionalities and the needs to be considered for the new platform. In the second phase, various working groups were invited to a collective reflection focusing on more specific parts or sections; for example, the blog, the design of the administration system in general or the interactive elements for learning management systems.

The application of a participatory methodology aimed at obtaining a prototype that was fed back in constant collaboration with the members of the LNPP, which made it possible to arrive at a solution adapted to the needs of users of various types (students, teachers, administrative staff, communication team, etc.). Based on this, CORESO developed, integrated and launched the platform, while transitioning from the old site to the new site. CORESO is also responsible for the technical support and maintenance of the platform.

The result

The LNPP now has a new web platform that combines the redesigned website management system, a learning management system and a course management system. These three systems are fully integrated to provide a more comfortable and secure user experience.

  1. The website redesign was based on customised development to allow the LNPP team to adapt the content quickly and efficiently. The new site includes dynamic elements, such as the ability to register directly for events organised by the LNPP.

  2. The learning management system allows for the creation of virtual rooms where teachers can share course files and communicate with students. Students also can ask questions about the course through a discussion forum.

  3. The course management system includes multiple modalities for the course and venue planning, a registration module with payment validation and the ability to manage scholarship applications, as well as a module to issue attendance certificates in an automated way.

It is a successful example of digital transformation that has been achieved collectively with the members of the LNPP and responds to their actual needs in terms of technology, data management, process re-engineering and organisational change.

Thanks to this implementation, the administrative workload dedicated to managing the School of Methods has decreased considerably and the LNPP team can allocate more resources to other activities that also bring great value to the institution.

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